What is NC 2-1-1?
NC 2-1-1 is an information and referral service provided by United Way of North Carolina and supported by local United Ways and public and private partners. Accessible via an easy-to-remember three-digit number or by visiting nc211.org, families and individuals can obtain free and confidential information on health and human services and resources in their community.
When can I call NC 2-1-1?
NC 2-1-1 is available 24 hours a day, seven days a week, 365 days a year by dialing 2-1-1 or 888-892-1162.
Is NC 2-1-1 statewide?
NC 2-1-1 is available by landline, cell phone, and VOIP in all 100 counties of North Carolina.
Is 2-1-1 available in languages other than English?
NC 2-1-1 has Spanish language call specialists on staff and also utilizes professional language interpretation services to assist callers in over 170 languages.
What information is available by dialing 2-1-1 or visiting nc211.org?
NC 2-1-1 maintains a robust database with information on more than 19,000 human service programs and services in North Carolina. Callers are referred to organizations in their local community best equipped to address their specific needs including food, shelter, energy assistance, housing, parenting resources, healthcare, substance abuse, specific resources for older adults and people with disabilities, and much more.
When an individual dials 2-1-1, a trained call specialist conducts a search based on the caller’s location to identify resources that meet the caller’s needs. In addition to contact information for the resource, call specialists provide eligibility requirements, intake process information, hours of operation, any requirements for appointments, and accessibility information, when available.